Shipping Policy
At Ivalo Baby, we are committed to delivering your order safely and as quickly as possible. Every order is carefully packed to ensure it reaches you in perfect condition.
Order Processing
Orders are typically processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, festive seasons, or sale events, processing times may be slightly longer.
Shipping Time
Estimated delivery timelines are:
Metro Cities: 2–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping on selected orders or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email or SMS with a tracking link, allowing you to monitor your package throughout its journey.
Delivery Attempts
Our delivery partners will make multiple attempts to deliver your package. If delivery is unsuccessful due to an incorrect address, unavailable recipient, or any other reason, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Please ensure that your shipping address, contact number, and email address are correct before placing your order. Ivalo Baby cannot be held responsible for delays or failed deliveries caused by incorrect customer information.
Damaged or Missing Packages
If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery with your order number and clear photographs of the package and product. We will work to resolve the issue as quickly as possible.
Need Assistance?
If you have any questions regarding your shipment, feel free to reach out to our customer support team.
Email: care.ivalobaby@gmail.com