Exchange & Returns Policy
At Ivalo Baby, we are committed to delivering high-quality products for your little ones.
Please note: Ivalo Baby does not offer any cancellation, return, or refund policy.
Please carefully check the product details, quantity, size/variant, and delivery information before placing your order.
Exchange / Replacement
Exchange or replacement is available only in the following cases:
- You received a damaged product.
- You received an incorrect product.
Eligibility for Exchange / Replacement
To be eligible:
- The issue must be reported within 48 hours of delivery.
- The product must be unused and in its original packaging.
- Clear photos or videos of the product and packaging must be provided for verification.
Once the request is verified and approved, our team will arrange a replacement for the eligible product.
No Refund Policy
Ivalo Baby does not provide refunds for any product or order.
Refunds are not available for any reason, including:
- Change of mind
- Product not being liked by the customer
- Incorrect product selection
- Personal reasons for cancelling the order
- Any product that has been used, washed, or damaged after delivery
If you receive a damaged or incorrect product, and the claim is verified and approved, a replacement will be provided instead of a refund.
Order Cancellation
Orders cannot be cancelled once they have been placed.
Please make sure all product details and order information are correct before completing your purchase.
Non-Returnable Products
The following products are not eligible for return or exchange:
- Used or washed products
- Products without original packaging
- Products damaged after delivery by the customer
- Products incorrectly selected by the customer
- Hygiene and feeding products, except if received damaged or incorrect
Need Assistance?
For any queries regarding exchange or replacement, please contact our customer support team.
Email: care.ivalobaby@gmail.com
