Frequently asked questions
How can I choose the right product for my baby?
Each product page includes detailed descriptions, key features, and recommended usage to help you make an informed choice. If you need further assistance, our customer support team is always happy to help.
How can I contact Ivalo Baby?
You can reach our customer support team through the Contact Us page or by emailing us at care.ivalobaby@gmail.com
Are Ivalo Baby products safe for babies?
Every Ivalo Baby product is thoughtfully selected and designed with your little one's comfort, safety, and everyday needs in mind.
When will I receive my refund?
Approved refunds are processed to the original payment method within 5–7 business days after verification.
What payment methods do you accept?
We accept all major debit cards, credit cards, UPI, net banking, and other secure payment options available at checkout.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 2–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS to monitor your shipment.
Can I cancel my order?
Yes. Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
What should I do if I receive a damaged product?
Please contact our customer support within 48 hours of delivery and share your order number along with clear photos or videos of the damaged product. Our team will assist you with the next steps.
Do you offer returns or exchanges?
Returns and exchanges are accepted only if the product is damaged or you receive an incorrect item. Products must be unused and in their original packaging.